Wednesday, July 31, 2019

Marriage Analysis

Marriage is one of the major rights of passage in life. It is a change of status that involves all the emotional baggage that comes with such changes. Marriage is one of the few rights of passage that I, myself have chosen to undertake. Once my fianc? and I made the desciscion to get married, the next step was to plan the wedding. The first thing I had to do was to set a date. Choosing a date was not a simple task, considering I had to keep in mind of family commitments, other events, the length that some guests had to travel, and weather conditions. I knew that I wanted to be a summer bride, so I decided the best time would be around labor day. It would be the end of the summer, and a new beginning for me. Next, I went to the library and checked out all the books that I could find on weddings. I read each one carefully and took notes. Also I asked family members and friends about their own weddings. I asked questions about everything from weddings dresses to flower arrangements. The Internet was also is very informative. I logged onto the Internet and read many interesting stories about other people and their weddings. The third problem that I had to face was, â€Å"What kind of wedding do I want? † I had to choose from an ultra-formal, formal, semiformal, or informal. Determining how formal the wedding is to be will is to be would help establish the overall wedding strategy. The level of formality determines, to a great extent, the overall cost of the wedding. I chose the formal layout, which is the most typical wedding format†¦ Then there is finding a ceremony site. Since most of our friends are in North Carolina, we decided to have it here and not in Texas where my fianc? s raised. I decided to have the ceremonies held in the church that I grew up in. Choosing a ceremony site was not that hard, since I also decided that the reception also would be held at the church. The next thing was choosing the participants. I chose my sisters and friends for brides maids. My niece and little cousin would be the flower girls. Next, I went and asked each one to participate in the wedding, at which time they very gladly accepted. Choosing a wedding gown would be the hardest task. I saw so many gowns the were so beautiful. First, I decided how much I wanted to spend on the gown. Then, I had to chose the color that would be the best for me. So after going to one-hundred different shops, and several wedding shows, I picked the gown that most made me feel like Cinderella. Next, came the hiring of the musician, the catering, photographer, and florist. I was fortunate enough to find the One Stop Shop. They were highly recommended. At the One Stop Shop, they do it all. With the combination of services that they provided, I was exhilarated to learn that they had reasonable pricing. Sending out the invitations is the second-to-last event that needed to be planned. The Invitations are to be mailed approximately four to six weeks prior to the wedding. The envelopes are to be hand addressed in ink matching the printed ink on the invitation itself. Finally, the planning of the honeymoon. The key is to plan ahead and make every minute count. I decided on a week in Hawaii would be the means to get much needed rest. After planning a wedding, the only thing I can say is, â€Å"Thank God! I only have to go through this once! †

Tuesday, July 30, 2019

Discuss how far sociologists would agree that teenage criminal and deviant behaviour results from parents failing to socialise their children correctly Essay

Discuss how far sociologists would agree that teenage criminal and deviant behaviour results from parents failing to socialise their children correctly (12 marks) Most criminologists would agree that the majority of criminal and/or deviant behaviour both stems and/or develops during either childhood or the early years of adolescence. Therefore, many how deduced that the adequacy of socialising in the home by parents is likely to have an effect and possible even result in teenage criminal and deviant behaviour. This essay will therefore discuss how far sociologists would agree that teenage criminal and deviant behaviour results from parents failing to socialise their children correctly. According to functionalists, one of the key roles of parents is to appropriately socialise children to become good citizens of society. However, in conjunction to this, it has also been theorised that failure to appropriately socialise a child at home may lead to criminal and/or deviant behaviour later on in life. This may be that the parents them self’s display criminal and/or deviant behaviour, which that child them copy’s and learns. The new right approach for example theorises that children from a parentally deprived home are more likely to look for guidance and comfort elsewhere and are more prone to crime. They are therefore more likely to find role models in such situations who they aspire to grow up like. The Marxist theory of alienation however is another factor that sociologists have recognised. Marxist theorise that young, impressionable adolescences often feel pressurised by those in power who often use the law to benefit themselves and are therefore forced in to demeaning work. Due to this, many turn to crime in order to be able to control what they do but also get certain objects that they may not have been able to receive should they have stayed on the other side of the law, objects which the rich and powerful are usually the only ones to receive. Therefore, Marxists would agree that while failure to properly socialise children is an important factor in why teenagers turn to crime and delinquency, the oppression of the bourgeois is just as far reaching. In regards to teenage behaviour, labelling is a common factor found right across the board. Whether it is in school, in peer groups, in the neighbourhood or even in the home, labelling can eventually lead to a self-fulfilling prophecy. If a child is labelled as a delinquent early on in life, it is extremely likely that that child will eventually become to believe it they are told it enough. They will therefore begin in act as they have been labelled and become criminal and/or deviant. Many sociologist would agree that labelling is a major factor in why teenager criminally and/or deviantly. Another factor is peer pressure within a sub-culture. Sub-cultures are a common day thing in many environments, especially in school. Most of them in areas of material and capital deprivation have developed a laddish sub-culture, where you must be tough and hard in order to be popular where as those who do well in academics are often viewed as uncool and nerdy. Therefore, many teenagers are pressured in to behaving criminally and or/deviantly by the threat of being socially outcast and labelled as uncool by their peers. Therefore, many sociologists would agree that peer pressure within a sub-culture does affect the criminal and/or deviant behaviour of teenagers today, possibly more so than poor socialisation in some situations. In this essay, I have explained four different factors that can affect how deviant and/or criminal teenagers behave in today’s society. However, although poor parenting may result in teenager criminal and deviant behaviour, other factors such as the Marxist theory of alienation, labelling and peer pressure within a sub-culture affect teenagers just as much as poor socialisation by parents.

Monday, July 29, 2019

Moments of Truth in customer service Essay Example | Topics and Well Written Essays - 2000 words

Moments of Truth in customer service - Essay Example Without customers, there is no business to speak of. Carlzon’s impressive marketing approach effectively brought out the company out of the red, from an $8 million loss in 1981 to a staggering $71 million profit in less than a year. More than taking risks in terms of grand expenditure for such a move, what really worked in this strategy was adopting a change internally instead of externally putting up a more sophisticated faà §ade.Carlzon realized the need to shift from an inward, production-oriented airline to a more customer-driven and service oriented company. People need more humanized service instead of a more technologically advanced aircraft to ride on. Carlton’s team closed gaps in customer service that caused the company to lose revenue from the customer’s defection to other airlines or from simply losing the trust and confidence of their customers. Gronroos (2001) identified common gaps between customer expectations and the perceptions of the actual se rvice delivery as management perception gap; translation gap in quality specs; service delivery gap, gaps in â€Å"promises† made in marketing; and overall gap between perceived service and expected service.In each gap, customer satisfaction hangs on a thread and if not filled immediately, the company stands to lose the customer who has the power to spread the word of his or her dissatisfaction to others who could be prospective customers.Moments of truth usually occur within encounters between customers and company staff. Thus, each member of the company should be thoroughly trained in the provision of quality customer service. Empowering the staff with the trust that they can use their better judgment in satisfying customers, they must be authorized with decision-making powers under various moment of truth situations with customers. Having knowledgeable, courteous and happy staff brings about happy and satisfied customers. These customers know that they are in good hands an d with efficient staff who are able to provide them with their needs, it is likely that their satisfaction will bring in more business. To take the advise of Nilsson, the person responsible for the resurrection of Scandic Hotels, decision-making power should be shared with sales and service-front-line workers â€Å"right at the customer level† (Goodman, 2000). Nilsson recommends a decentralized management

Sunday, July 28, 2019

Ethical Decision-making and High Technology Essay

Ethical Decision-making and High Technology - Essay Example A wealth of literature addresses inappropriate and illegal use of technology in industry. Misuse of technology has resulted in significant corporate losses. Activities and behaviors causing these losses vary and include criminal activities such as hacking into systems, fraud and theft (Kreie and Cronan, 1999). Monetary losses to businesses are estimated to be in excess of billions of dollars annually and, too often, these misuses are carried out by the companys own employees. Reportedly, up to 80% of bandwidth use at some workplaces is due to non-work related electronic exchange of materials (Conlin, 1997). Accordingly, most businesses monitor how their employees use the Internet. This means that employers know, or can easily determine, what Web sites their employees are accessing while at work. According to a survey conducted by the American Management Association, 73% of U.S. businesses monitor their employees Internet use and largely due so to reduce loss and enforce ethics compli ance (Conlin, 1997). Several business studies conclude that educating employees about what the organization views as ethical behavior might have some positive influence on activities (Pearson, Crosby and Shim, 1997). Pearson et al. (1997) argue that should older, more experienced IS professionals act as mentors to identify and teach the ethical views of their organization to less experienced personnel, violation of information security and computing ethics policies will decrease. The term â€Å"computer ethics† was coined in the mid 1970s by Walter Maner to refer to the field of applied professional ethics dealing with ethical problems created by computer technology. The term has acquired a broader sense that includes applied ethics, sociology of computing, technology assessment and computer law. This broader scope of computer ethics examines the impact of computing and information technology upon human values using concepts, theories and procedures

Saturday, July 27, 2019

Effect of Ocean acidification upon ability to adapt to climate change Research Paper

Effect of Ocean acidification upon ability to adapt to climate change in Nereis species - Research Paper Example These pH levels range from 6.6-7.3 in the CO2 vents that exist in Ischia (Calosi, et al, 2013, 1208). Nereis zonata also has the ability to survive in low pH areas, if conclusions made after research on the relationship between Nereis Zonata and the level of organic enrichment of the sea-water holds (Murphy & Measures, 2014, 442). Imaging of Nereis succinea subjected to increased pH indicates that the pH of the porewater depended on the size of the organism, the rate of irrigation and the profile of the burrow (Davidson, 2013,17). Before the introduction of variations in the pH, the Nereis diversicolor indicate a mean pH of 7.73. This internal pH is the same when compared to the other individuals in the same species (Calosi, et al, 2013, 1221). With differences in the pH, the individuals of the Nereis genus undergo some changes. With high salinity, they tend to lose energy. However, the Nereis Succinea loses more energy when compared with the Nereis diversicolor (Davidson, 2013, 19). However, with a drop in the salinity, the Nereis succinea loses considerably less energy compared to Nereis diversicolor. The P. dumerilii loses even less energy compared to all the others, because of its ability to survive under extremely low pH levels in the CO2 vents (Sommer, et al, 2000, 283). There is a notable and consistent difference in the effect that p CO2 has on the metabolic rate between the tolerant and sensitive species of polychaete. The patterns of response as observed after research may have been arrived at through either adaptation or acclimatization. It is a fact that organisms may have the ability to change their physiology through phenotypic plasticity, also known acclimatization (Armstrong, 2013, 593). For the P. dumerilii, acclimatization takes place through selecting genotypes that have a link with phenotypes that possess the best ability to

Eleanor Roosevelt Essay Example | Topics and Well Written Essays - 1000 words

Eleanor Roosevelt - Essay Example During 40 years of public service Eleanor Roosevelt was able to change America's viewpoint on gender, race, and our integral part of a global society. To begin to understand Eleanor Roosevelt's contribution to America demands that we evaluate her commitment to Franklin Roosevelt and his desire for a more equal America. After serving a short stint with the American Red Cross and volunteer work in Navy hospitals during World War I, FDR was stricken with polio in 1921 ("Eleanor Roosevelt: First lady of the World" (1)). This propelled Eleanor into the life of politics, as she became a staunch supporter of FDR. It has often been said that she was the eyes and ears of FDR as she traveled the country and the world to report to FDR and offer her advice. These initial actions by Ms. Roosevelt laid the groundwork for one of the most influential figures in American history. One of the first, and certainly the most public, activities that Eleanor Roosevelt undertook was advocating for the poor in the face of Hoover's vision of America. She worked to get FDR elected and then changed her focus to the poor and minorities of America. She traveled the country insuring that the programs of the New Deal were being implemented fairly in regards to women and minorities. According to a recent article in Human Quest, a liberal Episcopalian publication, Ms. Roosevelt, "...gathered evidence and pressured the President to sign a series of Executive Orders to stop the discrimination in the New Deal projects. That was effective, and the share of blacks in New Deal work projects expanded" ("Eleanor Roosevelt, 'First Lady of the World'" (2)). This commitment to civil rights would be carried forward and later influence the desegregation of the armed forces under President Truman. Eleanor Roosevelt's political activism expanded to include women's rights and brought about the public's awareness that gender should be treated as a minority component. As a US Delegate to the United Nations she was instrumental in the writing and advocacy for the Universal Declaration of Human Rights in 1948. The Declaration begins with article 1 stating, "All human beings are born free and equal in dignity and rights. They are endowed with reason and conscience and should act towards one another in a spirit of brotherhood" ("Universal Declaration of Human Rights"). Eleanor campaigned to have the wording of this important passage changed from "all men" to its current form ("Eleanor Roosevelt: The World's First Lady."(3)). This was one of the most influential documents regarding women's rights to date and was vital to securing the future of women's rights (Bunch 488). Eleanor was making her influence felt 60 years ago in the arena of women's rights on the international stage. Her pr ogressive thinking continues to reverberate through the vision where women are afforded equality in the workplace and within the law. Ms. Roosevelt's activities did not end with the most visible minority groups of race and gender but extended themselves to the area of the children most affected by the discrimination. In this area, Eleanor Roosevelt was instrumental in forming the African-American voting bloc as a key component of Democratic politics. Her support of the 'Black Cabinet' assured black politicians and administrators access to the president to push for favorable legislation that affected equal employment for women and blacks

Friday, July 26, 2019

Work and leisure. What you think about work and leisure based on the Essay

Work and leisure. What you think about work and leisure based on the books (use reference) - Essay Example John Locke argues from the spiritual dimensions that give aspects of work some real value and meaning. For example, he says that God gave nature freely to the universe but human beings used the actions of labor to give themselves property in terms of land, plantations, and buildings to get income value. He further argues that through doing work human beings made money, which is the determinant of the value of work (Locke 36). Therefore, people draw leisure from what they have invested to create support and comfort for their existence. In summary, Locke views work as God-given aspect of life, and the support that accrue to life is due to man improving the nature that God gave. That is to say, work and leisure are gifts from God. In his view, Josef Pieper stipulates that leisure is a mare attitude of mind and a function of the soul that brings the reality of the world societies. Additionally, he illustrates that true religion has its foundations and primarily thrives on leisure (Pieper, Dru and Pieper 17). In other words, he says that leisure gives human beings the time to appreciate the nature of God, hence forming part of human culture. However, in the current society, work is killing entertainment, which will eventually destroy the tranquility of human culture. Pieper’s revelation reveals that work and leisure conflict in the principality, of which leisure is a way of appreciating God’s creation. Therefore, work builds the very elements that create leisure activities such as sports. Schumacher in â€Å"Buddhist Economics,† gives yet another dimension of viewing work and recreation. The author argues that the fundamental source of wealth is work, whose measurement is in terms of human labor. Economist view work as an unavoidable aspect that should be kept to the bare minimum (Schumacher 1). On the contrary, human beings sacrifice their leisure in exchange for income from work.

Thursday, July 25, 2019

Bill Evans Essay Example | Topics and Well Written Essays - 1250 words

Bill Evans - Essay Example His inescapable influence on the very sound of jazz piano has touched virtually everybody of prominence in the field after him—as well as most of his contemporaries, and he remains a monumental model for jazz piano students everywhere, even inspiring a newsletter devoted solely to his music and influence. Speaking of influences, during young Evans’ life, it was Harry—his older brother—who was his first influence. Harry was the first one in the family to take piano lessons, and young Bill began at the piano by mimicking him. It was during this time that the idea of doing something in music that somebody hadnt thought of opened a whole new world to him. This idea became the central one of his musical career. Evans mother was an influence, too. She was an amateur pianist who had piles of old music sheets, which the young Bill read through. gaining breadth and above all speed at sight-reading. This enabled him to explore widely in classical literature, especially 20th century composers. He once remarked, and I quote: "Its just that Ive played such a quantity of piano. Three hours a day in childhood, about six hours a day in college, and at least six hours now. With that, I could afford to develop slowly. Everything Ive learned, Ive learned with feeling being the generating force.† He further added that playing Bach a lot helped him gain control over tone and improved his physical contact with the keyboard. Evans received a music scholarship to Southeastern Louisiana University, and graduated with a degree in piano performance and Music Education in 1950. In college, he discovered the work of Horace Silver, Bud Powell, Nat King Cole, and Lennie Tristano, who was to have a profound influence on him. Later, he took postgraduate studies in composition at the Mannes College of Music in New York, where he also mentored younger music students. As a teacher, personal students of

Wednesday, July 24, 2019

World History. The risk to the Middle East and the US of a nuclear Essay

World History. The risk to the Middle East and the US of a nuclear Islamic Iran - Essay Example Speculation based on past history since the 1948 Israeli independence and first Arab Israeli war. Without question, a nuclear armed Iran would have serious implications for the region. In an article by Sanger (2010) it was postulated that in the case of China a containment strategy was utilized (Not actively engaging in a nuclear war but deterring its dangerous moves). Ultimately, at the moment most Americans are more worried about a trillion-dollar debt rather than the nuclear arsenal that the East Asian nation posses. However the debate rages of the risks associated a containment strategy with Iran. Over the years Iran has seen a significant increase in its domestic energy demands, which places a significant strain on the amount of oil that can be used for export. Under this guise, the nation has suggested that it would like the capacity to generate electricity thought the use of nuclear power plants. Whilst this may seem like an innocent enough proposition it remains the case that this action could bring with it a nuclear armament. According to Fathi (2005) it is the case that the President of Iran, Mahmoud Ahmadinejad has stated at the annual anti-Israel demonstration that â€Å"Israel must be wiped off the map.†

Tuesday, July 23, 2019

Lifelong Learning Essay Example | Topics and Well Written Essays - 1000 words

Lifelong Learning - Essay Example It may be present at birth or have been caused by any kind of trauma or sickness. The consequences involve a lag between the affected person’s traits or abilities and the standard aptitudes. Some causes are nutrition problems, brain injury, and drug abuse. Regarding diagnosis, the symptoms commonly appear within infancy stage. Delays in the different developmental stages must first be referred to specialists such as pediatricians. One of the tests usually employed in diagnosing is Battelle Developmental Inventory (Hughes, 2012). Different skills like communication, motor, and adaptive are evaluated. The findings should also be confirmed by several experts. Early intervention is crucial in overcoming or lessening the severity of delays. Therapies are usually more helpful if utilized promptly. For instance, as much as 50% of children with ASD (Autism Spectrum Disorders) can be ready for inclusive education due to early intervention (Blessing, 2012). Common therapies are physical , occupational, and speech. Other kinds of therapies that may be useful are play, music, water, and many others. The main priorities for intervention are the main aspects in a person’s development such as physical, cognitive, communication skills, social and emotional, as well as self-help and independence skills. Plans of actions are established to cater to the milestones in the different areas like eating independently, completing puzzles, having basic vocabulary or sign language, identifying emotions, and walking up and down the stairs. The progress in the aforementioned dimension will significantly help the child adapt to the general challenges in the society. The government has educational programs conceptualized for learners with specific needs. â€Å"Young children who qualify for special education are entitled to free, appropriate, public education (FAPE)† (p.5). Moreover, a least restrictive environment (LRE) is provided to maximize learning. Hence, exceptiona l learners can study at home or in other community areas where they can comfortably study. Appropriate learning aids are also used in respect to their availability in the community. For instance, a tutor may visit the home and coordinate with other kinds of service providers. The progress will be then regularly reported to the family and other individuals involved. Furthermore, the Individualized Education Program or IEP and Individualized Family Service Plan or IFSP are used to fit the curriculum to the child. This way, children with unique ways of learning will have optimal support and opportunity to improve. Furthermore, there are services for the young exceptional learner. Early intervention services must be coordinated with the other staff providing assistance. One of the most common services is â€Å"Head Start†. It benefits children from financially disadvantaged standings (Hardman, 2011). It was originally founded in 1965 as a summer school that intended to help child ren cope with their academics. The program expanded over the years. At present, head start offers scholarships to deserving children with special needs. There are also non-government organizations that are active in providing service. Most assistance is grounded on inclusion and self-empowerment. The goal of the groups is not just to give support but to also guide the children to help themselves. Day services otherwise known as day centers provide preparation life

Monday, July 22, 2019

The Madness of John Brown Essay Example for Free

The Madness of John Brown Essay Historians are not the only ones that can elucidate history. History is a extensive puzzle that can be solved by anyone who has an educated diploma on certain subjects. Historians are the main disposition to solve the uncertainty of history with their useful, quality skills of making theories to conjoin loose ends of history, motivation of repeated research, and their undying love to learn new history, but a psychologist can solve history too with their forte. Even though it may seem absurd to believe that this occupation who assesses a mans personality to solve problems; a psychologist can solve an dead mans prospective in life. A letter is a common communication device in the old days and can be read by anyone. A historian would try to find key words in the letter to guesstimate the situation, but a psychologist knowing the mysteries of attitudes and behaviors of people would look at double meanings in passages. Two perceptions are better than one and knowing the true motivation of a persons mind than their careless actions can give an different outlook of a case. Other specialists can help historians find the gist of John Brown rationale of being insane in the terms of slavery and why he killed five men in the open. Although John Brown never underwent a psychological examination about his childhood, he had left a letter with important information of his childhood into a story. Psychoanalytic insight has helped to reveal some of Johns most intense personal conflicts from this letter; his ambivalence toward his fathers strict discipline, the paradox of Browns struggle to internalize and accept his fathers authority in order to become independent himself, and his main concern with property and pets as a means of defining his independence. This ambivalent father-son relationship suggests that Browns intense life-long identification with black slaves might well have sprung from the struggle he experienced with paternal discipline. Helping slaves was ultimately a means of helping himself without consciously recognizing the source of his emotions and convictions. He could have channel the repressed hostility toward his father toward the slaveholders. In conclusion, psychologist has added the tool of psychoanalysis in the study of history. This tool has helped historians to go beyond rational motives in understanding people who have changed society and history in either a good or bad way. History has somewhat gotten more clearer and truthful thanks to psychologists.

Organizational Technology Plan Essay Example for Free

Organizational Technology Plan Essay Team C is researching University of Phoenix and the technology used at the school. The team will research new technology, workforce training, and recommendations to stay ahead of future challenges. In addition, team C will cover value chain analysis and primary technology the school uses for instructions. University of Phoenix has extensive support activities that students and instructors access daily. Team C will retrieve information and recommend ideas for UOPX to create a more enjoyable learning environment. The team will also cover the different ways UOPX uses the Internet to market products available to all stakeholders. Challenges University of Phoenix has set itself apart by creating a competitive advantage for working adults seeking to further his or her education. Points of differences include advanced technology and communication networks, service-oriented staff in a virtual environment, and easy access of training modules for students of all levels. Although technology has proved a point of difference for UOPX, it also is a hurdle for those intimidated by new advancements. Fear of technology is a consideration. The target market for UOPX is adults who have been away from college for 10-15 years or more. With this market comes a clientele removed from technology that did not exist when he or she enrolled in high school or college. This supports a strategy of establishing partnerships with organizations such as Microsoft or Apple to assist in managing server workload as well as attracting new customers. Staying ahead of the technology curve is essential, and organizations such as Apple can introduce new customers as well as offer new mediums of communication that can bring more awareness to each brand. One example would be developing an Apple tutorial available within the UOPX library. This would help to train, service the students, and enhance their academic experience. University of Phoenix needs to continue to enhance the on boarding process with orientation classes and a consistent stream of tutorials to engage new students to the online program. The current model includes communication networks including e-mail, blogs, chat forums and online forums. This is effective but will become dated if UOPX does not stay ahead of the technology curve. â€Å"Current struggles with bandwidth size for wireless networks is a good example of the need to anticipate and stay ahead of the competition† (Information Systems and Technology Articles, 2011). In addition to the software, it is important to be aggressive with hiring talent who is current with tomorrow’s technology. Recruiting from organizations such as Microsoft, Google, and other technology companies will inspire creative and innovative thinking that will assist in maintaining a competitive advantage and attract new markets. Value Chain Analysis University of Phoenix is an accredited college that is available for adult learners seeking a learning environment, which is flexible, has challenging curriculum, provides a supportive learning environment and is a top-rated college to attend. University of Phoenix has five goals that help students understand what key subjects are essential to his or her education; professional competence and values, critical thinking, problem-solving, communication, information utilization, and collaboration (University of Phoenix, 2011). University of Phoenix primary activities related to value chain analysis is apparent; the learning environment has been constructed. An online campus is available for those adult learners not able to attend an educational campus. The value chain support activities are readily available for any student to research via University of Phoenix website or by calling an academic counselor who can provide information and answer any student or potential students’ question or concern. Primary Activities University of Phoenix was technologically created so learners are provided the same learning experience as those students who attend on-campus classes. Virtual students can feel they are provided the same learning environment and are just as engaged as if sitting in a classroom. This technological edge gives University of Phoenix a competitive advantage over many other universities not offering virtual classrooms or just started to implement virtual learning. Dr. John Sperling, a Cambridge-educated economist and professor-turned-entrepreneur, established University of Phoenix in 1976. He saw an opportunity to cater to working adults seeking higher education by offering convenient class times at local sites (University of Phoenix, 2011). University of Phoenix is the nations largest private university, offering undergraduate and graduate degree programs at more than 200 locations as well as online in most countries around the world (University of Phoenix, 2011). Support Activities Many organizations use some type of support services put into place to help the people who need it. At University of Phoenix, there are support systems to help the students who require help. Most of the students at University of Phoenix are online students and the need for technical support and help desks are extremely important to facilitate with the success of the student. When students and instructors need to meet deadlines, the most important system in place is technical support. UOPX even has help desks for the student or teacher help him or herself instead of talking to a support specialist. Often this list is full of questions that can help solve many common problems. University of Phoenix has numerous types of help desks for the students not just for technical questions. (Regan and O’Connor, 2002. p. 246). UOPX has enrollment specialists and staff members available to help the student enroll in the program they are seeking and properly prepare for the upcoming course. Because University of Phoenix is predominantly online campus, help desks and technical supports are necessary from the start of the course to graduation to ensure the success of the instructors and students. These systems are in place and are usually 24 hours so that help is available when needed. Innovative Approaches University of Phoenix uses innovative approaches toward higher learning and uses the business technology to help them approach new information and old. Data mining is utilized by the business world to help them discover how customers like or dislike a certain product or process; University of Phoenix uses data mining to find new and old information that can be used in classes. Harvard Business School is considered one of the top business schools in the world; the professors teach information that can be useful in all business schools. The information taught by the Harvard professors is available online and in websites like those that are available in the UOPX library. By collaborating with sites like EBSCOhost, Gale PowerSearch, and ProQuest students can research information that has been reviewed by professionals from different sources. Another source of information and also a source of friendship that helps the University of Phoenix with communication, learning, and camaraderie are the e-mail, individual class threads. In addition, the new phoenix connect forums that allow students and faculty to keep in touch with each other. The online learning environment is new to many students and the idea that a person can receive his or her bachelorettes’ in an online class is hard for the professional world to grasp. According to a study about the online learning experience, â€Å"In comparing students who had and who had not completed online courses, Dobbs, Waid and del Carmen (2009) found that students who had completed online courses viewed the online experience as positive, would likely take more online courses and wished faculty would put more materials online† (Deggs, Grover Kacirek, 2010). With this in mind, the online education experience is improving and using more technology to help students gain access to the material that is available. Internet Use University of Phoenix uses the Internet to recruit staff, for customer service and marketing purposes. In the instance of recruitment of new staff, one can find job listings on careerbuilder.com and the phoenix.edu site. This is an added benefit for University of Phoenix to uses the Internet to reach a larger demographic of potential staff. Staff recruiters are available via e-mail if there are questions or concerns. University of Phoenix is quite transparent and open for comments and suggestions. When dealing with marketing, one can stumble across a non-University of Phoenix site and see a banner that can be clicked on to, acquire information about the school. â€Å"University of Phoenix is recognized as the pioneer of online higher education and has been at the forefront of advancing education through technology for more than 30 years† (Mary Berry, UOPX). With Phoenix Connect alone, University of Phoenix is not only tackling customer service for students but also a marketing tool for the university. Banners, blogs, videos, and social networking are exceptional ways that University of Phoenix has used the Internet. Potential students want to know that the university is on the cutting edge and can provide a quality education. By having these avenues to research and learn online are additional advantages and benefits to students and potential staff. Organizations to Move University of Phoenix must remain a dynamic organization with regard to technology. Using Michael Porters Value Chain model, technology is a key support system that influences each of the value chains (NetMBA: Business Knowledge Center, Strategy, 2010). For University of Phoenix to continue to look ahead to future opportunities for growth the outbound logistics and operations units will need to adapt to change. The operations value chain for UOPX is the transformation of the raw materials into a finished product or service. This correlates to the network and infrastructure that UOPX uses today. Advances in technology affect UOPX more than most organizations because they rely on this technology as a primary support system to present the finished product to its customers. Technology advances to increase productivity and service will enhance the website, increase the efficiency and speed of service, introduce new tutorials, and change the design and brand of the network used by students . How the product is delivered describes Porters outbound logistics value chain (NetMBA: Business Knowledge Center, Strategy, 2010). Brick and mortar organizations would refer to this as the packaging and presentation. Phoenix presents this value chain as the online experience it provides the students. Enhancements and technology upgrades to the library, blogs, academic advisory center, and access to the writing and mathematics center for excellence contribute to the online presentation that UOPX provides for the students. Advancements in technology will drive change with Phoenix because it is more than just a support system for the value chains. People upgrade technology at home and at work via communication media, smart phones, and wireless technology. UOPX must embrace this change and adapt it to the current model to remain current with the expectations of its customers and faculty. Embracing this change will ensure that UOPX is keeping pace with the expectations of the public, and stay ahead of competition using technology as a point of difference. Manager Responsibility An essential part of organizational change is the learning curve involved in the implementation plan within the organization. The four phases consist of vital key components involved within managements grasp include unfreezing change, learning, change, and refreezing. Unfreezing change is the management skill of making sure that all parties involved within the change ahead, are current, and prepared for the learning curve ahead. Management must create urgency for the need to change toward each individual. The second phase will include a period of learning. This will be considered the urgency brought upon by the first phase of needing to be prepared for adaptation of change. During this period, the change will focus on changing the old attitude so that each individual is acclimated for the new company vision. Vision during the implementation phase is extremely important to guide each individual. The next phase is called the change phase that takes place after the unfreeze phase. The most optimal time to introduce this phase is once everyone has communicated his or her differences or concerns about the phase. This will include organized meetings within the company to brainstorm within each department. Final phase of this process is called the refreeze phase. The refreeze phase will inclusively bring together the entire process and knowledge gathered by each process. Staff will be encouraged to attend the advanced training sessions created to make the change possible. Through attending these sessions or training classes, each employee will unknowingly become more comfortable with the change. Implement Change Participation will allow employees to be part of the planning and implementation process; he or she can contribute to identifying and understanding the goals of the strategic plan. Education is another factor to help overcome resistance to change from employees. Leaders should educate employees about the strategy before and during the implementation process. Education is a method that supplies individuals with information he or she needs to understand the reason for change. A method a leader can use in the negotiating process is to identify and offer incentives to individuals who resist change such as giving him or her important role in the implementation process. Management and Knowledge Every business needs a good manager to be successful. Without a knowledgeable manager the business will not thrive. One of the most important jobs of a manager is the ability to find and recruit new employee’s that will be able to aid in the success of the business (Change Management Learning Center, 1996-2011). Once the manager has the employee trained and ready to work, the manager will need to have the knowledge to manage the employees. Successfully managing employees is not easy and would require the knowledge of the laws and regulations of employee’s rights. The employees represent the business and are the people that the customers turn to for help. If properly trained and managed the employees will be a huge reason that customers will be loyal. Customer loyalty is partly based upon how much the customer can trust and rely on the business. So training employees to be the best representatives is the absolute most import job of a manager. Managers are also responsible for overseeing the daily business to include stock and supply. It is important for a business not to run out of anything that will help them be successful. The manager must oversee that equipment is staying in good repair and that all the employees be responsible for his or her own duties. Also when needed a manager must restructure any plan or process not working up to standards. Because of changing times and constant technological upgrades new processes are a must, and where there is new processes there must also be new training to learn new processes. The manager is the one person who everyone goes to, when there is an issue or problem it is the manager’s expertise and knowledge that will help the employees to have a good working condition Areas of Manager Knowledge At University of Phoenix, management must be knowledgeable of process re-engineering and restructuring, innovating application of goods and services approaches to managing employees as a vital element in the value chain, methods of achieving, and maintaining customer loyalty. To remain and compete as one of the top nation’s largest private universities offering degree programs in 200 locations as well as online courses in many countries around the world. An organization must be aware of what consumers want and need to keep up with the changing times and remain successful. â€Å"Planning is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals† (Bateman Snell, 2009) . In today’s world of technology, University of Phoenix must be able to invent new ways of advancing the company, coming up with competitive advantages while staying progressive, looking for revolutionary technological advances. Planning involves analyzing current situations as well as projecting and estimating future requirements. Company Preparedness Top management in any company has the responsibility to communicate the organization’s vision and guide strategic planning. Consistent and clear communication with team members is other key factors to identify desired outcomes. Leaders will achieve success by simply communicating with the team his or her shared vision, achieving milestones, and celebrating large, or small wins. Team members should share in the vision without fear of reprimand because he or she voices an opinion or challenges premises. Internal Resistance Organizations understand that changes in technology are a constant in today’s business. Management needs to understand that with those changes individuals will react differently depending on how the information is conveyed to the employee. Management understands that individuals will have issues or concerns with new technology changes in the workforce. Individuals who have those issues or concerns should understand that management has his or her best interest in mind when making those changes. Organizations that have a direct communication style with those individuals will ask members of his or her staff what his or her thoughts are with the new change. This will give direct feedback regarding what individuals think about the changes. Individuals, who express those concerns, are more apt to understand the change and move forward. Managers who will use this style can understand that not all members of his or her staff will express his or her concern. Management should develop a straight talk with individuals when he or she has gathered information about any changes in technology within the organization. Management should be straightforward with individuals when the information is needed to be communicated with individuals so that the individual can understand the change and how this will affect his or her job. Employees who are included with developing changes will understand those changes and work on developing a positive attitude toward those changes. Management should understand that some individuals will not understand the changes and do not want to make those changes. Individuals who are part of those groups should be addressed as individuals who need extra attention and understand what concerns that he or she has. Those individuals are people who do not understand those changes and should have extra training to help those individuals with his or her issues. Management should include trainers with any new change in technology so that individuals could be trained on the new processes with the company. Trainers with a hands-on approach with employees are a tool that can assist with the negativity an employee may experience. Employees will be more open to express his or her concern with a coworker who is a trainer. The trainer can take that information and pass it on to management. Management can sit down and come to positive conclusions for all parties involved to provide better solutions to employees. The solution to resistance from employees during technology changes can be implemented differently. It depends on the individual and not every individual will be positive with any change in an organization with technologies. Management needs to let people know the benefits of those changes, and involve as many people as possible to ensure people can understand the changes. Involvement and open talk with employees with make the resistance dwindle as much as possible. Management must prepare for those changes and be open with individuals to show him or her change. Effective Communication of Change Companies are prone to change regardless of how hard an organization attempts to limit changes. Companies like University of Phoenix embrace change because they know it drives the competitive edge. Recently University of Phoenix went under some drastic changes for the betterment of the school and most important the students. This was highlighted in the media as well as on the Internet. One example of how the university effectively communicated changes was by having their representatives speak to the media and reporters about why they were changing compensation for employers and eliminated staff members. The following is a statement from a representative at University of Phoenix about changing compensation, â€Å"We are the first to do so among proprietary schools, and it is an important change that is clearly something that regulators and policy makers in Washington want to see† (De Groote, Michael of Deseret News). This statement alone lets any potential student know that the reason for the change is to align with what the government wants to see. This puts in the customers mind that the UOPX is serious about abiding to guidelines and policies. Making such a statement is a bold move and advantageous in creating the competitive edge for the university. Because the university is the first to make such a change this allows students whether new or old, know they are serious about the accreditation of the school. They proved this by making a tough decision even though it may have displayed weakness but were essential at the time. Ownership UOPX markets itself as an accredited institution that provides education at the highest level. It provides students an online library with resources that represent the integrity of the university and the product UOPX delivers to its students. This information and the content provided represent the outbound logistics and the sales and marketing value chain for University of Phoenix. The university packages this information to attract students to the benefits and value of the product. Accuracy, quality, and flow of this information (outbound logistics) will determine the success of this value chain and the impact on the entire system. If this value chain breaks down the synergy of the organization will be lost. The raw materials and operations value chains can be managed perfectly but if the logistics of the customers’ access to this information is flawed, UOPX will fail. More important, technology becomes a key support to this value chain because the content, accuracy, and accessibility of this information is a primary point of difference for UOPX. Leaders must have excellent communication with the technology team and logistics team to coordinate the product in a way that offers value to the student but not overwhelming him or her with complicated application to access the information. Accuracy and quality of the information will reflect the sales and service value chain. UOPX markets itself as an institution that affords students every benefit of a traditional brick and mortar university. With that statement UOPX must ensure that all information obtained from the students complies with privacy regulations and material found within the university library is credible. Communicate Change University of Phoenix is at the forefront of technology in an educational environment. The company is continually looking for the best technology to be used in the adult education field. To stay at the top as the largest private university the organization must be able to communicate internally with employees and externally with customers. Different resources reach out to different individuals. Apollo Group is the parent company of University of Phoenix. Within the walls of the company Apollo group uses several ways to communicate with employees about technology changes coming down the road. The organization uses both broadcast e-mail as well as individual e-mail to relay information on technology researched, beta tested, and progressed pertaining to the implementation plan. The organization uses an internal website and network to allow employees to learn more about different projects and give input to the project teams. Employees can access training materials for the new technology implemented or considered for implementation. Social Contract Social contract will meet these principles of social contract through actively contributing revenue earned through the successful implementation of new technology. This shows the benefit rather than just the revenue by exemplifying to the public that this company is in support and contributes to welfare of society and not just focused on maximizing profit. University of Phoenix’s annual report will highlight the progress of our social responsibility on many levels. Including furthering members of society education, minority help, donations to arts, and social welfare agencies that will improve many social conditions. Through implementing a well planned/organized technology, these standards of ethical issues will be met. Ethical issues concur with the science of human duty to one another. Giving social responsibility to society exemplifies an easy and unique decision for our future investors. â€Å"Primary functions, such as product research and development, production, and marketing; and support functions, such as human resources, public relations, and information systems† (Regan O’Connor, 2002, p. 17) are extremely important primary functions involved in actively and directly involving the production and marketing for this product. The IT department expanded to other departments of the new technology will correlate a focus on organization-wide management to develop skills of knowledge management in training and development issues. Ownership Any organization has social responsibilities to the community and the employees. Technology plays a role in that responsibility. Not only does University of Phoenix use technology to service its customers but also to help the employees of Apollo group. The University of Phoenix uses secure technology programs to transmit information with the Department of Education and Direct Loans. The students social security number, birth date, contact information, and sometimes banking information must be secure. Personal information must be protected because of privacy rights set in place by the federal government. One of the largest reasons to protect this information is identity theft. This would be the biggest failure of social responsibility. Technology Technology is used to help employees as well. Apollo group employs people across the nation. Human resources to provide benefits and pay to all employees use technology. Paperwork for different types of leave is transmitted electronically. Changes in personal information are kept on the human resources website. The University of Phoenix uses technology to improve and support the well-being of the employees. Through the internal intranet system, the employees have access to resources to become healthier, physically, and mentally. Through the same HR site, employees can view paychecks, vacation, sick hours, change personal information, and complete training. Technology is continually being used to help employees. Many items have to consider when researching going global. In fact, the world is becoming a smaller place in terms of business. With all the new technology, it is easy for a business to be productive in other countries. E-mail, video teleconferencing, the Internet, and e-commerce are some of the methods used by businesses so that they can be in more than one place. Many rules apply that may make the transition difficult if not known. Possessing an IT manager is a must when going global because of the rules and regulations of other countries for the Internet. Web accessibility in some countries is limited that would make setting up the Internet in another country difficult. Each country has policies and procedures that must be followed in order for use of the Internet to be used (W3C Web Accessibility initiative, 25 August 2006). This means that a company should understand the policies and procedures before they purchase their property in the country. Being online will be one of the m ost important tasks this business will have. Without the use of the Internet the business will be, blind so to speak from their sister locations, and this may pose a problem to the company. The long term effects of cultural and languages differences on a company’s business operations can be positive and negative for an organization depending on how that organization is prepared for that development. Organizations must understand the countries culture when expanding to that country. Different cultures have different customs that is acceptable and unacceptable in that country. The long-term effect of an organization moving into a country and conducting business not fully aware of those habits and customs in that country can result in very negative for that organization. Different nations have different customs that he or she is accustomed too. If an organization crosses those lines in the form of the employee, those employees will not work as effetely as he or she should. This happens because of an individual upset with the organization and spending more resources complaining about what had happen. This result for the organization will take time to resolve to make things work for the better. That organization must communicate with the employees and other members of the community what the goal is for the organization. If the goal is positive for both the organization and country than that business will result in a win-win solution for everyone involved. In an organizations standpoint it should be able to communicate effetely so that miscommunication cannot accrue. If an organization does have miscommunication, the organization must be able to correct that miscommunication as quickly as possible to save the organization from down time. Organizations can benefit from expanding globally if it is done correctly. The correct way to do this is to have research done on the country that the organization is looking to expand. This will ensure that the organization is successful in working with that organization. The long-term effect for doing business that must expand to stay competitive is positive for the organizations and expands employment for other people involved. Expansion is a necessity for organizations. With that necessity, the expansion should have the research needed to support effective communication within that organization. Ownership UOPX markets itself as an accredited institution that provides education at the highest level. It provides students an online library with resources that represent the integrity of the university and the product UOPX delivers to its students. This information and the content provided represent the outbound logistics and the sales and marketing value chain for University of Phoenix. The university packages this information to attract students to the benefits and value of the product. Accuracy, quality, and flow of this information (outbound logistics) will determine the success of this value chain and the impact on the entire system. If this value chain breaks down the synergy of the organization will be lost. The raw materials and operations value chains can be managed perfectly but if the logistics of the customers’ access to this information is flawed, UOPX will fail. More important, technology becomes a key support to this value chain because the content, accuracy, and accessibility of this information is a primary point of difference for UOPX. Leaders must have excellent communication with the technology team and logistics team to coordinate the product in a way that offers value to the student but not overwhelming him or her with complicated application to access the information. Accuracy and quality of the information will reflect the sales and service value chain. UOPX markets itself as an institution that affords students every benefit of a traditional brick and mortar university. With that statement UOPX must ensure that all information obtained from the students complies with privacy regulations and material found within the university library is credible. Communicate Change University of Phoenix is at the forefront of technology in an educational environment. The company is continually looking for the best technology to be used in the adult education field. To stay at the top as the largest private university the organization must be able to communicate internally with employees and externally with customers. Different resources reach out to different individuals. Apollo Group is the parent company of University of Phoenix. Within the walls of the company Apollo group uses several ways to communicate with employees about technology changes coming down the road. The organization uses both broadcast e-mail as well as individual e-mail to relay information on technology researched, beta tested, and progressed pertaining to the implementation plan. The organization uses an internal website and network to allow employees to learn more about different projects and give input to the project teams. Employees can access training materials for the new technology implemented or considered for implementation. Social Contract Social contract will meet these principles of social contract through actively contributing revenue earned through the successful implementation of new technology. This shows the benefit rather than just the revenue by exemplifying to the public that this company is in support and contributes to welfare of society and not just focused on maximizing profit. University of Phoenix’s annual report will highlight the progress of our social responsibility on many levels. Including furthering members of society education, minority help, donations to arts, and social welfare agencies that will improve many social conditions. Through implementing a well planned/organized technology, these standards of ethical issues will be met. Ethical issues concur with the science of human duty to one another. Giving social responsibility to society exemplifies an easy and unique decision for our future investors. â€Å"Primary functions, such as product research and development, production, and marketing; and support functions, such as human resources, public relations, and information systems† (Regan O’Connor, 2002, p. 17) are extremely important primary functions involved in actively and directly involving the production and marketing for this product. The IT department expanded to other departments of the new technology will correlate a focus on organization-wide management to develop skills of knowledge management in training and development issues. Ownership Any organization has social responsibilities to the community and the employees. Technology plays a role in that responsibility. Not only does University of Phoenix use technology to service its customers but also to help the employees of Apollo group. The University of Phoenix uses secure technology programs to transmit information with the Department of Education and Direct Loans. The students social security number, birth date, contact information, and sometimes banking information must be secure. Personal information must be protected because of privacy rights set in place by the federal government. One of the largest reasons to protect this information is identity theft. This would be the biggest failure of social responsibility. Technology Technology is used to help employees as well. Apollo group employs people across the nation. Human resources to provide benefits and pay to all employees use technology. Paperwork for different types of leave is transmitted electronically. Changes in personal information are kept on the human resources website. The University of Phoenix uses technology to improve and support the well-being of the employees. Through the internal intranet system, the employees have access to resources to become healthier, physically, and mentally. Through the same HR site, employees can view paychecks, vacation, sick hours, change personal information, and complete training. Technology is continually being used to help employees. Many items have to consider when researching going global. In fact, the world is becoming a smaller place in terms of business. With all the new technology, it is easy for a business to be productive in other countries. E-mail, video teleconferencing, the Internet, and e-commerce are some of the methods used by businesses so that they can be in more than one place. Many rules apply that may make the transition difficult if not known. Possessing an IT manager is a must when going global because of the rules and regulations of other countries for the Internet. Web accessibility in some countries is limited that would make setting up the Internet in another country difficult. Each country has policies and procedures that must be followed in order for use of the Internet to be used (W3C Web Accessibility initiative, 25 August 2006). This means that a company should understand the policies and procedures before they purchase their property in the country. Being online will be one of the most important tasks this business will have. Without the use of the Internet the business will be, blind so to speak from their sister locations, and this may pose a problem to the company. The long term effects of cultural and languages differences on a company’s business operations can be positive and negative for an organization depending on how that organization is prepared for that development. Organizations must understand the countries culture when expanding to that country. Different cultures have different customs that is acceptable and unacceptable in that country. The long-term effect of an organization moving into a country and conducting business not fully aware of those habits and customs in that country can result in very negative for that organization. Different nations have different customs that he or she is accustomed too. If an organization crosses those lines in the form of the employee, those employees will not work as effetely as he or she should. This happens because of an individual upset with the organization and spending more resources complaining about what had happen. This result for the organization will take time to resolve to make things work for the better. That organization must communicate with the employees and other members of the community what the goal is for the organization. If the goal is positive for both the organization and country than that business will result in a win-win solution for everyone involved. In an organizations standpoint it should be able to communicate effetely so that miscommunication cannot accrue. If an organization does have miscommunication, the organization must be able to correct that miscommunication as quickly as possible to save the organization from down time. Organizations can benefit from expanding globally if it is done correctly. The correct way to do this is to have research done on the country that the organization is looking to expand. This will ensure that the organization is successful in working with that organization. The long-term effect for doing business that must expand to stay competitive is positive for the organizations and expands employment for other people involved. Expansion is a necessity for organizations. With that necessity, the expansion should have the research needed to support effective communication within that organization. To allow a company to grow, the expansion globally may need to take place. Whereas this would be an excellent feat to take on, there are technology issues that can occur in the process. It is best to prepare oneself for any technology issue that may arise. First, it is important to understand where the company plans to spread globally and if that country is capable of meeting the standard s required in the United States. One issue that may arise is some â€Å"countries lack the infrastructure to support such technology† (Encyclopedia of Business, p. 1). If this occurs, a solution may be establishing intermediate technology for the time being. Another problem could be security when business is conducted online. Other countries may not uphold the same privacy acts as The United States therefore customers could suffer because of this. One key issue would be the Internet and how quickly information can be communicated. Looking at University of Phoenix the online students would suffer in another country if they did not have comparable Internet to the United States. This would hinder their schooling, and this would not be something the university would want for the student. Another factor would be the time difference and tech support available for students who need it in other time zones. Hence, it is crucial to research and know the location thoroughly so these technology issues would not take place. Team C completed extensive research on University of Phoenix’s technology plan and current upgrades. UOPX has a business description of giving all individuals the chance to receive a degree to improve his or her marketability and improving his or her lively hood. Technology has an enormous impact on UOPX because a majority of students attends classes on-line. The university has a stringent policy on proper conduct of students and faculty. UOPX requires and expects all stakeholders to respect and treat all students and employees with proper etiquette. In addition, UOPX has students and instructors around the world. This requires UOPX to establish technology and support staff that is well versed in the technology that is used by all stakeholders. UOPX has consistently been on the for-front of technological advancement for on-line classes. The university has consistently sought out the best and brightest individuals in the technology field to stay ahead of all other on-line universities. Because of being on the for-front, UOPX has continued to set the standard with-in the for-profit universities. References Information Systems and Technology Articles. (2011, April). Wireless Infrastructure: Can our Current System Handle Bandwidth Demands. Retrieved from http://www.phonix.edu University of Phoenix. (2011). Introducing PhoenixConnect: The University of Phoenix Academic Social Network. Retrieved from http://www.phoenix.edu/colleges_divisions/business/articles/2011/01/introducing-phoenixconnect-the-university-of-phoenix-academic-social-network.html Regan, E., OConnor, B. (2002). End-User Information Systems: Implementing Individual and Work Group Technologies. [University of Phoenix Custom Edition e-Text]. : A Pearson Education Company. Retrieved from chap7,pg.6 , TEC401 website. Deggs, D. Grover, K. Kacirek, K. (Sep. 2010) EXPECTATIONS OF ADULT GRADUATE STUDENTS IN AN ONLINE DEGREE PROGRAM. College Student Journal, 01463934, Sep2010, Vol. 44, Issue 3 retrieved June 4, 2011 from EBSCOhost Bateman, T.S., Snell, S.A. (2009). Management: Leading and Collaborating in a Competitive World. (8th ed.) McGraw-Hill. University of Phoenix, (2006-2011), retrieved on June 2, 2011 from http://www.phoenix.edu/ Change Management Learning Center. (1996-2011). An Overview of Change Management. Retrieved from http://www.change-managment.com/change-managment-overview.htm http://www.deseretnews.com/article/700088460/University-of-Phoenix-enrollment-drops-because-of-changes-to-enrollment-recruiting-practices.html NetMBA: Business Knowledge Center, Strategy. (2010). The Value Chain. Retrieved from http://www.netmba.com W3C Web Accessibility initiative. (25 August 2006). Policies Relating to Web Accessibility. Retrieved from http://www.w3.org/WAI/Policy Regan, E. A., OConnor, B. N. (2002). End-User Information Systems: Implementing Individual and Work Group Technologies (2nd ed.). Pearson, NY: Prentice-Hall.

Sunday, July 21, 2019

TATA Steel: UK Case Study

TATA Steel: UK Case Study Nicolson Mustapha Tata steel UK is one of the largest and geographically most diversified steel producers of Europe which is operating in 26 countries and have its commercial offices in around 35 countries around the globe (Tata Steel, 2017). They have been serving different markets such as energy and power, automotive, lifting and excavating, packaging, aerospace, construction etc. with their innovative products. The success of their business lies in their operations being centered on benefiting the society on the whole and making collaborative relationships with customers. The main business values of Tata steel UK include excellence, understanding, responsibility, integrity and unity (Tata Steel, 2017). The proposed strategy for Tata Steel at corporate level is market penetration while the proposed business strategy for penetrating in the market is the hybrid of cost leadership and product differentiation. Tata Steel has the capacity to penetrate into its market because it has a strong brand image and good customer base but due to increasing supply of steel from China and decreased demand, the revenue generated in the last period was a bit less than expected. In a dynamic environment, the foremost priority of a business is to keep an eye on the external environment. So, to cope with the changes taking place in the external environment, Tata Steel has to penetrate the market for increasing its market share. The cost leadership can be achieved by the capacity expansion and employment of new technology. The new technology would be used for differentiating its products from those of its competitors. Tata steel UK is one of the largest and geographically most diversified steel producers of Europe which is operating in 26 countries and have its commercial offices in around 35 countries around the globe (Tata Steel, 2017). They have been serving different markets such as energy and power, automotive, lifting and excavating, packaging, aerospace, construction etc. with their innovative products. The success of their business lies in their operations being centered on benefiting the society on the whole and making collaborative relationships with customers. The main business values of Tata steel UK include excellence, understanding, responsibility, integrity and unity (Tata Steel, 2017). This paper demonstrates the importance of understanding and in-depth knowledge that a firm must have for the formulation of its strategies from time to time. The environment in which the businesses have been operating currently has become dynamic and it is necessary for the businesses to adapt themselves with such environment by continuously updating their strategies to carry out the business (Hitt, Ireland and Hoskisson, 2003). The previous analysis conducted about Tata Steel suggested that it has strong brand equity and value-chain efficiency due to which it has expanded its operations overseas in the foreign markets. One of the main competitive advantages for Tata Steel UK is that there products are unique and innovative but there are also certain threats for the survival of business i.e. increasing competition, changing economy of UK and the fall in demand from China (Schram, 2015). The first part of this paper discusses different strategic options that are available to Tata Steel UK or to propose a strategy at corporate level, second part deals with formulation of business strategy, while the third part deals with the evaluation of strategy on the basis of suitability, acceptability and feasibility. The main objective of this paper is to see the Tata Steel UK from strategic management perspective. Different models and frameworks from previous academic literature have been used for the purpose of analyzing the industry and proposing a relevant strategy for the selected firm. Strategic options have been defined as the resourceful substitute action-oriented reactions to the major external trends faced by an organization. These options are exercised by taking into consideration the factors, trends, threats and opportunities in the external environment in which an organization is operating. These options are usually taken into consideration for the purpose of increasing the sales and profits of our business (Trigeorgis and Reuer, 2016). The main objective of Tata Steel UK is to become a global benchmark for creating value for the customers and corporate citizenship by offering innovative products and services. Ansoff Matrix Strategic options can be best explained with the help of Ansoff matrix that takes into account existing and new products and markets. There are four strategic options available to a particular firm (Jeyarathnam, 2008). These are explained as follows Selling existing products to existing market which is known as market penetration Developing new products and selling them to existing market which is known as product development Taking existing products to new markets segments which is known as market development Developing new products for newer markets segments also known as diversification The strategic options or Ansoff matrix is presented in the figure as follows Tata steel UK can expand its customer base with the help of market penetration strategy. This strategy is used for the purpose of growing our business. The current market share of Tata Steel UK is 60% sales to the manufacturers of different products in UK while 40% comes from sales to main Europe and 15% outside the Europe. The main products that contribute to the sales revenue of Tata Steel include automotive, construction, packaging, aerospace, and energy and power. The corporate strategy of Tata Steel UK is to become a global benchmark by creating value for the customers at global level. Â   Â   The rationale behind using the market penetration strategy is to sell existing products to existing consumers. According to the SWOT analysis conducted for the Tata Steel Europe and other sources suggest that it is losing the market because of various factors including decreased demand from China, changing economy of Europe, increasing international competition and steel available at cheaper prices. Tata Steel UK can penetrate the market by making its products unique from those of its competitors. It should increase its investments in the projects which helps in differentiation of its products by improving the overall marketing mix and getting closer to customers by forming collaborative relationships. The unique and innovative products as compared to competitors will give Tata Steel UK a competitive edge in gaining the largest market share. This product differentiation requires Tata Steel to develop cutting-edge manufacturing and production technology and to improve their business c ycle to a greater extent to make the products sustainable for the customers as well as for the environment. Tata Steel UK should strive to upgrade their manufacturing and distribution operations because it will help the firm in providing on time products and services to their consumers. An efficient supply chain and closer production plants help in increasing the effectiveness and optimization of services to customers. The presence of competitors cannot threat the existence of Tata Steel unless it is continuously striving to improve its business operations and differentiation of products and services. Overall, in improving the business operations and product differentiation of Tata Steel, it must not compromise the corporate responsibility it owes towards the environment and all its stakeholders (Jha and Arora, 2013). The main point to be considered in the market penetration strategy is the cost-benefit ratio. Market penetration specifically deals with increasing already captured customer base. The fact sheet of Tata Steel UK represents that 25% of Tata sales revenue is generated by automotive industry, 30% by construction, and 10% by packaging. It also exports 80% of its energy and power products to big firms such as Shell, Chevron and Total etc. it also has 10% global market share for the supply of aerospace products (Kelsey, 2016). The main competitive advantage of Tata Steel UK is its brand identity i.e. it is a well-known brand for its quality products, so its customers have loyalty with its products. The factsheet about Tata Steel UK suggested that the demand for its automotive products is increasing in the mainland Europe as well as in other countries because the annual car production rate is increasing at a greater pace. So, this is an opportunity for Tata Steel UK to penetrate the market by using its world-class manufacturing and distribution facilities. The market penetration strategy requires Tata Steel to strengthen its own manufacturing, production and distribution infrastructure to manufacture differentiated products as compared to its competitors. By using this strategy it will be able to increase its sales revenue in the existing market by strengthening the manufacturers of different products across Europe. Own manufacturing and production plants will be helpful for Tata Steel in reducing the cost of manufacturing and achieving the economies of scale. Tata Steel has the capacity and resources to penetrate into its existing market e.g. it has a string brand loyalty, it is producing the products in an environmentally sustainable way, it has its own cutting-edge manufacturing and production plants that only need upgradation. The commitment of Tata Steels towards manufacturing unique and innovative products can help them conquer the market and increase their market share relative to their competitors. After a successful scrutiny of internal factors affecting the business and a thorough scan of external business environment, the next stage is to formulate an ideal strategy for business which is capable of achieving the desired objectives. Business strategy is designed for the purpose of getting to the place where we want to see ourselves. Business strategy requires careful planning and implementation and it also requires a lot of resources that must be used handy to maintain the cost benefit ratio (Teece, 2010). According to a model proposed by McKinsey, it is necessary on the part of organization to have talented staff, an integrated system, proper structure, a unique style, skills, a perfect strategy and shared values to achieve the desired business goals. According to Johnson et. al (2011), strategy clock is a perfect framework that can be used to analyze the customer focus for the prices and differentiation among the products. For Tata Steel UK, it is analyzed that the market penetration strategy could be used for increasing the market share of the company. And it has been already known that it has a strong brand name and also a very good customer base. But the recent statistics of financial times confirmed that the earnings and sales revenue of Tata Steel was not up to the mark and didnt meet the forecasts set earlier (Markets.ft.com, 2017). This requires Tata steel to penetrate into its market with the help of hybrid strategies i.e. cost leadership and product differentiation. Cost leadership is an intensive growth strategy in which the company tends to decrease the cost of its products for the purpose of increasing its sales. Tata Steel UK can exercise the cost leadership strategy either by reducing its costs to increase the profits and charging average industry price for its products or it can increase the market share by reducing the price of its products (Jha and Arora, 2013). For practicing this strategy, a firm must make sure that it will remain number one in terms of low-cost producer and wont be easily attackable by other low cost producers. This requires the firm to have enough capital for making investment in the technology that reduces the overall cost of producing the products, have efficient logistics and being sustainable in terms of its resources and environment. For Tata Steel UK, all of these options are exercisable so they can easily penetrate their existing market with their existing products. One of the main competitive advantages of Tata Steel is capacity expansion i.e. it can expand its capacity of manufacturing and production which will ultimately reduce its cost of producing the products. The quality and sources of raw materials are highly secured from various captive mines which can be used for the enhancement of production capacity. The manufacturing plants of Tata Steel are already located in many countries including USA, Canada, Sweden, Germany, France, and Belgium etc. These plants can be used for the purpose of increasing the global sales revenue and market share of Tata Steel by offering diversified products and services to the customers. Technology and the manpower are two most essential resources that are required for increasing the innovation and uniqueness in products of Tata Steel. The up-to-the-minute technology can be used for producing larger numbers of steel and aluminum products differentiated from its competitors, available in various designs and colors and are sustainable for the community which is using the products. Recently in 2013, Tata Steel made an investment of 250 million pounds to set up two blast furnaces in Port Talbot, 25 million pounds investment at Hot Strip Mill, and 15 million pounds investment in Stockbridge plant in 2015 which will improve the operations of Tata Steel to a greater extent thereby reducing the overall costs of production (Kelsey, 2016). Product differentiation is another strategy through which Tata Steel can penetrate its market. Customers switch products or brands only when they are not satisfied of the quality and prices of the products. A bit of value added to the products and services can increase the customer loyalty and improves the brand image (Anderson and Vincze, 2004). Tata Steel is providing a wide range of its products to the most renowned and big companies around the globe. Tata Steel can increase its market share by offering customized products to its customers e.g. for automotive industry it can provide customized products right from initial design to the fully manufactured vehicle or they can provide effective solutions related to steel in the construction projects. For consumer goods, customers prefer reliability and after sales services and it can also gain a good market share by offering sustainable packaging products to packaging firms. The bottom line is that Tata Steel can use its core competen cies for gaining the market share. A summary of core competencies of Tata Steel is presented in the following table. Core competencies Cost leadership and product differentiation Technology Different manufacturing plants of Tata Steel UK located across the Europe must use the cutting edge technology for the production of high quality and low cost products. Installation of technology helps in the mass production which achieves the economies of scales hence making the firm low cost leader and technology also improve the quality of products by presenting more immaculate outlook and product design to the products. Supply chain management The supply chain of Tata Steel is very sophisticated because it has its own distribution and processing units across the Europe, USA, Middle East and many other parts of the world. This is the competitive edge for Tata Steel because they dont have to make the customers wait longer for the products rather they provide on-time delivery of their products due to their numerous production hubs. Efficient supply chain also helps in making the products differentiated and low cost because there are no additional tariffs and raw material import costs incurred on the products. Quality and customer focus Quality and price of the products are the two essential elements that customers look for in the products. The research and marketing department of Tata Steel continuously tries to analyze the customer preferences for products and tries to invest in the projects which offer the best marketing mix i.e. best price for the products and differentiated products as compared to the customers (Tata Steel, 2017). Based on the core competencies listed in the above table, the competitive advantage of Tata Steel i.e. capacity expansion, and the financial position of Tata Steel UK (SWOT analysis), it is evaluated that Tata Steel can competently reduce the cost of its operations for increasing its revenues and earnings as well as increasing its market share. Moreover, these strategies are also useful for Tata Steel to exist its penetrating market everywhere its operations are in process. Evaluation of strategy is as important as the formulation of strategies because the strategic management process requires a lot of resources for implementation. So, it must be made certain that we are not wasting our resources or using them in a wrongful manner (Atkinson, 2013). Strategic evaluation is carried out in order to know whether the strategy that has been designed will be able to achieve the required objectives or not. Three criteria are used for the purpose of strategy evaluation i.e. suitability, acceptability and feasibility. 1.1. Suitability Suitability refers to the overall objective and rationale of the proposed strategy i.e. whether the strategy proposed will be able to achieve the economies of scale or not or will it acquire the proposed strategic objectives to improve the overall position and outlook of business. For the purpose of measuring the suitability of market penetration for Tata Steel, it is important to analyze the trends and key drivers explained in the assignment 1. Trends: The current trends for the Tata Steel are not good because there is an overall decrease in demand due to cheap supply from China. Another reason is stricter regulation changes on the part of European Union and lower wage laws as well as expensive cost of production in Europe (Islam, 2016). Key drivers: The key drivers that prove to be helpful in boosting the sales revenue of Tata Steel include reduces costs of renewable energy, flexibility in emission regulations placed in by European Union and support provided to UK for numerous steel construction projects to increase the job market for people. So based on the trends in the market and key drivers, it is evaluated that Tata Steel can overcome the cost of production in UK by employing the expatriate labor into its steel industries so that the cost of labor is reduced. The employment of technology in all of its production plants can improve the production rate as well as differentiate its products in terms of quality. The reduced cost of energy i.e. 30% reduction in electricity bills and in gas prices is also a favorable driver for employing the technology in UK plants. Government should also make its regulations flexible so that Tata Steel can invest into steel projects and provide jobs to numerous people. As a result of evaluation, it is suggested that the proposed strategy can work well with Tata Steel because it has enough capacity to expand its operations, have improved infrastructure to add value to its supply chain and have enough competencies to take the market as a cost leader. 1.2. Acceptability Acceptability of strategy relates to the concern with which it meets and exceeds the expectations of its stakeholders. It is obvious that changing the cost of operations and prices of the products also affect the overall revenue of the business which in turn affect the dividend payment to its shareholders, flexibility in regulations involves government and increased production affects the environment (Atkinson, 2013). The key stakeholders of Tata Steel are presented as follows infleuntial stakeholders active particpants Stakeholders that impose The most influential shareholders of Tata Steel are its customers, competitors and the environment in which it is operating. The reduced costs of operations will reduce the prices of products which is beneficial for the customers. Competitors will have tough time imitating the strategy of Tata Steel. For environment, it is certain because Tata steel is producing environmentally sustainable steel. Government and suppliers are the most active participants in the business operations of Tata Steel. It is good that UK has been provided flexibility to invest in steel projects and the supply chain management of Tata Steel is already better and sophisticated and will be enhanced with the help of capacity expansion. The BODs, employees and shareholders of Tata Steel are better off with this strategy because increasing the markets share will eventually increase the market share and profits of the company. Shareholders, employees and BODs are the stakeholders who know the vision and mission of the company so at the end they are confident that market penetration strategy would pay something off to them. The acceptability criteria of strategy evaluation suggests that market penetration strategy will be acceptable to all of the stakeholders of Tata Steel. It can be evaluated in more detail by using the stakeholder matrix of power and interest. The matrix is as follows When the power and interest of stakeholders in an organization is high, it is necessary for them to be both engaged and influential while in case of low power and interest, they only need to monitor the company or keep an eye upon the company. While those stakeholders who impose the company strategy have both high power and high interest in the company. Tata steel UK is safe on all ends because the strategy is acceptable for the customers due to quality and price of products and for shareholders to receive the increased dividends. The most influential stakeholder in case of Tata Steel is environment because the production may impact the environment in an adverse way but it is operating in an environmentally and social sustainable and responsible manner. The strategy of market penetration is meeting the needs and expectations of all stakeholders of Tata Steel UK. 1.3. Feasibility Feasibility means that the strategy is good in terms of resources available to the organizations for its implementation (Atkinson, 2013). It has been studied that the main competitive advantage of Tata Steel is its ability to expand or capital expansion. Different elements have been taken into account for the purpose of checking the feasibility of strategy. The most important enabler affecting the implementation of market penetration is the cost and quality of products. The cost of products can only be reduced when a high cutting-edge technology is employed for the manufacturing and production of products. The RD of Tata Steel continuously strives and works hard to know preferences of customers for newer and innovative steel products. Another important consideration is workforce of Tata Steel. Although the workforce is highly talented and able to boost the revenue generated by Tata Steel, Tata Steel should pay them a handsome amount of salaries to them. They should invest in their workforce to boost their confidence to increase the market share. The financial viability of this strategy is considerably favorable because Tata Steel have enough resource for capacity expansion and reducing the overall costs of operation. Capacity expansion will generate the increased outcome thereby leading to increased market share. The new strategy proposed for Tata Steel is the market penetration using hybrid strategies of cost leadership and product differentiation. The analysis is conducted on the basis of thorough internal and external analysis of Tata Steel and it has been evaluated that the strategy is perfect in terms of its suitability, acceptability and feasibility. Tata Steel should adopt market penetration strategy for the purpose of boosting its market share because it has the capacity to expand its operations by using newer technology, the power of its labor and its efficient supply chain. Tata Steel UK has strong brand image and identity which will be very helpful to penetrate into its current market. It has to reduce the costs of its operations so that the products become a bit cheaper and attracts a new market share. This strategy will be helpful because China has been supplying the steel to the market at much lower price so for its survival and growth, Tata Steel has to adopt cost leadership al ong with product differentiation strategy. Strategy formulation starts with the thorough analysis of internal and external factors affecting the business. The external analysis for Tata steel UK suggested market trends for steel industry and the key drivers that are helpful for boosting the industry. Formulation and implementation of strategy is based upon the environmental analysis of Tata Steel. Market penetration is the best alternative for Tata Steel to increase its market share. It can be done with the help of cost leadership and product differentiation. The cost leadership can be achieved with the help of expansion of business because capacity expansion is the main competitive advantage of Tata Steel. References Anderson, C. and Vincze, J. (2004). Strategic marketing management. 1st ed. Boston: Houghton Mifflin. Atkinson, D. (2013). Dynamic capabilities: implications for marketing strategy formulation and implementation. International Journal of Business Environment, 5(3), p.252. Hitt, M., Ireland, R. and Hoskisson, R. (2003). Strategic management. 4th ed. Australia: Thomson/South-Western. Islam, F. (2016). Understanding The Steel Crisis: 10 Key Points. Sky news. [online] Available at: http://news.sky.com/story/understanding-the-steel-crisis-10-key-points-10223034ÂÂ   [Accessed 15 Jan. 2017]. Jeyarathnam, M. (2008). Strategic management. 1st ed. Mumbai: Himalaya Pub. House. Jha, V. and Arora, S. (2013). Strategic leadership for corporate sustainable development at Tata Steel. International Journal of Indian Culture and Business Management, 7(3), p.283. Johnson, G., Scholes, K., Whittington, R. and Johnson, G. (2011). Exploring strategy. 10th ed. Harlow: Financial Times Prentice Hall. Kelsey, C. (2016). The facts and figures about Tata Steel UK. Wales Online. [online] Available at: http://www.walesonline.co.uk/business/business-news/facts-figures-tata-steel-uk-11258131ÂÂ   [Accessed 15 Jan. 2017]. Markets.ft.com. (2017). Tata Steel Ltd, TATASTEEL:NSI forecasts FT.com. [online] Available at: https://markets.ft.com/data/equities/tearsheet/forecasts?s=TATASTEEL:NSIÂÂ   [Accessed 15 Jan. 2017]. Schram, B. (2015). Redcar and Tata Steel: Four reasons why the UK steel industry is struggling to survive. International Business Times. [online] Available at: http://www.ibtimes.co.uk/redcar-tata-steel-four-reasons-why-uk-steel-industry-struggling-survive-1524375ÂÂ   [Accessed 14 Jan. 2017]. Tata Steel, (2017). At a glance | Tata Steel in Europe. [online] Tatasteeleurope.com. Available at: http://www.tatasteeleurope.com/en/about%E2%80%93us/at-a-glance [Accessed 14 Jan. 2017]. Tata Steel, (2017). Our values | Tata Steel in Europe. [online] Tatasteeleurope.com. Available at: http://www.tatasteeleurope.com/en/about%E2%80%93us/valuesÂÂ   [Accessed 14 Jan. 2017]. Teece, D. (2010). Business Models, Business Strategy and Innovation. Long Range Planning, 43(2-3), pp.172-194. Trigeorgis, L. and Reuer, J. (2016). Real options theory in strategic management. Strategic Management Journal, 38(1), pp.42-63. Multicultural Analysis of Japan: Traditions and Religions Multicultural Analysis of Japan: Traditions and Religions Land of the Rising Sun: Japan Japan is a country filled with old and rich traditional history that cant be found anywhere in the Western world. Japan and America share quite an interesting bond with one another. The bond between them seems to infer that they have most of their trust in each other, but trusting the notorious nation, China, is something that they can both get on terms with. Disagreements between the two powerful nations can form, for example, one being Japans role in regional security. The old nation is located in the continent of Asia, being an chain of islands, it is surrounded by the Sea of Japan ( East) and Pacific Ocean (West). Japan or Nihon as it is said in Japanese, translates to the suns origin. It is also known as, by its nickname Land of the Rising Sun. The old nation consist of a series of islands, which is close to around 6,852 islands. There are also four main islands as well, which include: Hokkaido, Honshu {largest island}, Shikoku, and Kyushu. Although there are no bordering countries since the country is a chain of islands, there are some neighboring countries by Japan, promptly consisting, but not excluding: South Korea, North Korea, China, Taiwan, Russia, and the Philippines. The current size of Japan is around some 145,932 miÂÂ ² and compared to the U.S. which is some 3,536,695 square miles. The country of Japan has the third-largest economy, after the United States and China, in the modern world. The country exports vital goods such as automobiles ( ex. Toyota, Honda, Mazda), computers, and other electronics. etc. Not to mention the fact that Japan natural resources that it exports it ems such as: fish and other seafood, gold, silver, magnesium, oil, Japan greatly depends on foreign/imported natural resources and fuels to keep manufacturing industries functioning and thriving. Some industries in Japan include: shipbuilding, textile, mining, bioindustry, processed foods, and construction. Besides noting Japans economy, the old nation is known for its unique physical features. The geography of the country consists of a mountainous terrain with basins, valleys, plains, and coral reefs; while also having temperate weather and consisting of four seasons. The country has many cultural traditions and holidays throughout the year. Obon, Lantern Festival, ( August 13- 16) is a buddhist festival that is held within the month of August, it that pays tribute to ancestral spirits by lighting lanterns in from of home and on rivers to guild spirits back home and to the underworld. Cultural Day ( November 3rd ) was previously known as the day of commemorating the birthday of the Meiji Emperor, but it was renamed to Culture Day to rejoice the Japanese Constitution as well as peace and freedom. Another holiday is Marine Day (Umi no hi [ July 3rd] ) which commemorates the blessings of the oceans and its significant importance for Japan as a nation. Both Japan and America share unique cultural difference, but their main difference is concerning education, not to mention the fact that recreation among them is quite the same. Similarly Japanese and American elementary schools last for six years. The difference is the in Japan junior high last for thr ee years, while in America it lasts for two. Another distinction is that students in Japanese high schools go to school for three years, while in American high schools students go to school for four years. Japanese and Americans typically do the same thing the same things for fun sports, shopping, hanging out with friends, and using electronics. Meals consumed by the Japanese are mainly homemade meals which may consist of a bowl of rice, miso soup, pickled vegetables, fish, and (or) meat. Religion is a thing that sets Japan apart from most countries. Religions in Japan are Shinto, Taoist, Confucian, Buddhism, and surprisingly Christianity. As far back as historians can date, Shinto was the most popular religion and oldest among the Japanese and even today it is. Buddhism was brought by monks in the 6th century. Both religions have been coexisting with each other in harmony for quite a long time, and most classify themselves as either Shinto or Buddhist, but in some instance both. Christianity on the other hand was introduced to Japan ( 1506- 1552) by a man named Francis Xavier. Although its not the most popular religion in Japan it still is practiced by some individuals. Surprisingly religion doesnt play a major role in the everyday lives of ordinary Japanese citizens. People may visit shrine or temples on New Year and participate in local festivals, all in which hav religious (historical) background. As an island nation, Japan has flourished and bloomed into a well known nation full of old traditional and modern ways of life. One may find that the nation is some like any other nation; a rich and old history, recreation, and important holidays/traditions. The fact that Japan is no bigger than the state of California may surprise foreigners at best and that although its a nation with the tenth highest population, its population is slowly decline every year. Such rural and old historical seem to be present in Japan to this day, hopefully this countrys unique history shall never fade.